07 – How Hotel Pool Labor as a % of Amenity Cost Affects the Room Rate Story
The hotel’s pool operation, including lifeguard labor, attendant labor, pool F&B labor, and maintenance labor, cost $412,000 to operate across th...
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The outdoor pool closed for the winter on October 15. The pool attendant positions were suspended. The lifeguard team was released until the following spring. The indoor pool, however, remained open year-round. The indoor pool operated at 18% average utilization during the winter months compared to 71% during the summer. The indoor pool lifeguard and attendant coverage did not change between those 2 periods. The hotel’s financial reporting showed pool labor cost as a flat monthly line regardless of season. Nobody was tracking what the indoor pool cost per guest served was during January versus June.
Hotel pool closure periods, and the near-closure conditions of low-season indoor pool operation, carry labor costs that are never examined against the utilization they serve.
Hotels with year-round indoor pools face the same structural cost problem as outdoor pools, with a different seasonal trigger. The indoor pool does not close, so the cost-reduction conversation never starts. Lifeguard coverage is maintained because the pool is open. Attendant coverage is maintained because guests might use the pool. The utilization reality of a hotel indoor pool during winter months, when occupancy may be 35% and the guest mix is primarily business travelers with no time to swim, is dramatically different from the summer reality that the staffing model was originally designed for.
The labor cost of maintaining full indoor pool coverage during a period of 18% utilization is mathematically similar to the outdoor pool shoulder season problem. The per-guest cost is high. The absolute dollar amount may be modest. The pattern of paying for coverage that utilization does not justify is identical. The difference is that the outdoor pool has a formal closure season that forces a labor cost review. The indoor pool never closes, so the review never happens.
“The indoor pool was open every day of the year. The lifeguard coverage was the same in January as in August. It never occurred to anyone to look at what we were spending per pool user during those winter months.”
We help hotels control labor costs by connecting staffing, productivity, forecasting, budgets, and department-level workforce decisions to changing property demand while protecting service quality.
Learn MoreHotel pool closures for planned maintenance generate labor cost that rarely appears in the pool department budget as a pool-attributed expense. When a pool closes for 2 weeks for replastering, filter replacement, or seasonal winterization, the supervision and project management that closure requires is absorbed by engineering, maintenance, or general operations. The pool department shows reduced labor during the closure because the operational staff are not working. The true cost of the closure, including all labor associated with managing and executing it, is distributed across departments that never consolidate it against the pool budget that owns the maintenance decision.
Tracking the full labor cost of pool closure periods, including maintenance supervision, reopening preparation, and the reduced-coverage shoulder operation that precedes formal closure, produces a pool financial picture that the flat monthly labor line cannot provide. Hotels that have built that tracking find that the cost of transition periods, the weeks immediately before and after major maintenance closures, is higher than the operating cost of either full-season or full-closure periods because both staffing structures overlap during the transition. That overlap cost is real and it is entirely invisible in standard pool department reporting. Identifying it requires the kind of period-specific labor cost analysis that hotel pool department labor cost management applies when the department’s cost structure is examined at the week level rather than at the annual total.
“The 2 weeks before and after our annual replastering closure cost more in pool labor than any 2-week period during peak season. Nobody had ever looked at the transition periods separately.”
A hotel pool annual budget that treats labor as a flat monthly allocation is not a financial model of how pool operations actually cost money across the year. The peaks, the shoulder periods, the closure transitions, and the near-zero-utilization winter months all have different labor cost profiles that the monthly average conceals. Hotels that build a week-by-week pool labor cost model against week-by-week utilization data find that their pool budget has been understating cost in some periods and overstating it in others in ways that affect the decisions they make about when to open, when to close, when to add coverage, and when to reduce it.
This Article Is Part of a Larger Series
The hotel’s pool operation, including lifeguard labor, attendant labor, pool F&B labor, and maintenance labor, cost $412,000 to operate across th...
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The pool staffing budget for June was built on the prior 3 years of June utilization data. Those years had averaged 18 rain-free operating days and 12 part...
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